Product Warranty

Shopify Products Warranty

These Shopify products include a standard 1-year warranty. Businesses with the POS Pro Subscription get an extended 2-year warranty.

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.

Return Policy:

These products are returnable within our 30 Day Return Policy

Having Issues with Your Reader?

Need Support?

If you are having problems with these products please contact the Shopify Support Team . Before contacting Shopify Support, please have your order number or email address tied to the order ready.

Other Products Warranty

For hardware purchased under non-Shopify brands, please refer to the table below for warranty information.

ProductsWarrantyStudio Proper Stands1 Year WarrantySocket Mobile Scanners1 Year WarrantyEpson Printers2 Year WarrantyVPOS Cash Drawers3 Year WarrantyBrother Shipping Printers3 Year Warranty

If your product is still under warranty, please contact the Shopify Support Team and have your order number or email address tied to the order. The warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.